Dear, {{customer_name}} {{customer_phone}} We're trully sorry for any inconvenience that led to this request We've received your refund request for : Transaction Date: {{booking_date}} Transaction Code: {{invoice_code}} Refund Code: {{refund.code}} Total Refund: {{refund.refund_total}} {{{refund_items}}} Your satisfaction is important to us, and we're commited to resolving this as quickly as possible Our team is already on it and will process your refund request promptly We'll keep you updated and notify you once the refund has been processed If you have any questions or need assistance, feel free to reach out to our support team at {{phone_cs}} Thank you for your patience and understanding We appriciate your feedback and are here to make things right Best Regrads, WEplayground