Dear,

{{customer_name}}

{{customer_phone}}

We're trully sorry for any inconvenience that led to this request

We've received your refund request for :

Transaction Date: {{booking_date}}

Transaction Code: {{invoice_code}}

Refund Code: {{refund.code}}

Total Refund: {{refund.refund_total}}

{{{refund_items}}}

Your satisfaction is important to us, and we're commited to resolving this as quickly as possible

Our team is already on it and will process your refund request promptly

We'll keep you updated and notify you once the refund has been processed

If you have any questions or need assistance, feel free to reach out to our support team at

Thank you for your patience and understanding

We appriciate your feedback and are here to make things right